Frequently Asked Questions

You can upgrade or downgrade your plan anytime through the Billing Portal in your Account page. Changes take effect immediately, and we'll prorate any charges.

We accept all major credit cards (Visa, Mastercard, American Express) and debit cards through our secure Stripe payment processor.

Yes, you can cancel your subscription at any time through the Billing Portal. Your access will continue until the end of your current billing period.

Please review our Return & Refund Policy for detailed information about our terms and conditions regarding returns and refunds. You can find the complete policy in the footer of our website or contact our support team at info@incaass.com for specific questions.

The AI Operations Layer is an optional add-on that provides AI-powered threat detection, automated compliance monitoring, and intelligent security recommendations to enhance your security posture.

We support major frameworks including GDPR, ISO 27001, NIS2, DORA, and industry-specific regulations. Our compliance tools help you maintain continuous compliance.

You can reach our support team via email at info@incaass.com, book a consultation call through our website, or use the live chat feature during business hours.

Standard support is available Monday-Friday, 9 AM - 6 PM CET. Advanced, Premium and Enterprise plans include extended support hours and priority response times.

Visit your Account & Billing page and click "Open Billing Portal" to securely update your payment method, billing address, and download invoices.

Yes, please contact our support team at info@incaass.com with your company details and VAT ID, and we'll update your account accordingly.

We use enterprise-grade encryption, secure data centers in the EU, and follow strict security protocols. All data is encrypted in transit and at rest.

Yes, InCaaSS is fully GDPR compliant. We process all data in accordance with EU data protection regulations and maintain comprehensive data processing agreements.